Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Order Processing Times

• All orders are processed within [1–2] business days (excluding weekends and holidays).

• Orders placed after [2:00 PM CST] will begin processing the following business day.

• You will receive an automated email notification with tracking information once your order has shipped.

• You will receive a Bloom Snap when delivery has been completed

• If you require delivery at a specific time there is a five dollar fee. We will do our best to arrive in that window. Timed delivery is not guaranteed to the minute.

All sales are final. We do not accept returns or offer refunds.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.